SUSTAIN ECO - US AS A COMPANY
OUR VALUES AND ETHOS
So who are we and what makes us different?
With over a combined 20 years experience working within the Renewables industry both owners started the company with one clear Ethos:
Everything we do is customer focused.
From taking your enquiry, through to fitting your system and aftercare you will recieve a personalised service from us. Your satisfaction is key to our business success.
We are very particular about the staff and suppliers we engage, they need to care as much as we do. For this reason we run as a co-operative to ensure that everyone has a collective interest in delivering the best service possible.
Its not reinventing the wheel, just good business.
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CONSULTATION
YOU TALK, WE LISTEN.
This by far is the most important stage of the process. Every property is different and a project in it's own right, there is no 'one size fit all' solution to energy efficiency.
We will visit your home to discuss you requirements in detail, from there we will propose the best route for you and technology to suit.
This may require further visits to conduct energy technical or energy surveys, if this is the case we will keep advise you at the time.
DESIGN
NO ONE SIZE FITS ALL SOLUTION
Preparation and design is crucial for any project.
Our expert team of Design Engineers will create a bespoke plan of your chosen Renewable Technology that maximises your energy efficiency and reduces your energy spend. All our systems are built for purpose which specifically your properties requirements.
INSTALLATION
PROJECT MANAGEMENT
Your installation will be managed by a dedicated project manager who will over see the process from start to finish. They will be your first port of call throughout the process and will manage all aspects of the installation.
Your project manager will also handle all commissioning and ensure all regulatory requirements are met. If any government lead incentives are due we support you fully during any application process and provide you with a full handover pack.
AFTERSALES
ONGOING SUPPORT, NOW AND IN THE FUTURE
The sale of your system to you is just the beginning of our relationship with you as a customer, we are here for the long term.
In addition to manufacturers warranties and 10 year insurance backed cover we also offer ongoing support
to all our clients through a selection on maintenance packages designed to keep your system running to optimum performance levels whilst reducing servicing costs to you.
Each package is tailored around the system and is designed to offer a luser friendly and cost effective alternative to ongoig service costs.
